We hope you are thrilled with your brand new Catwalk Junkie item(s). If you are not completely satisfied with your order, you can return it within 30 days of the shipping date. Have you placed multiple orders and would you like to combine them as a return? That is possible, you can find the return procedure here . Don't forget to add both packing slips to the box of the combined return. Returns without packing slips, cannot be processed correctly.

Click here  To create a return label, enter your order number starting with 30 in the return number field.

Received a defective or damaged item? Please contact us before returning the item so we can assess and resolve the issue.


The Netherlands

Drop off with DHL // €4.95
Pick-up by DHL // €5.95


Belgium

Drop-off // €4.95


Germany

Drop-off // €4.95


Other available countries within Europe

Drop-off // €10.19 - €18.06


Returns within Europe

Enter your return information here to receive a return label.

→ Select the item(s) you wish to return and let us know why you are returning the item(s).

→ Choose the return method available for your country. Depending on your location, you can drop off your order with the courier.

→ Print (if applicable) your return label and stick it on your package.

→ Once your return has been received and processed, we will send you a return confirmation email. Depending on your chosen payment method, it may take 5-10 business days for you to receive your refund.

To return your order, please follow the instructions below:

→ Place the item you wish to return in its original packaging. Make sure the item is unworn with all tags still attached.

→ Complete the enclosed return form and add the completed form to your return shipment.

→ Drop off your package at a post office or parcel point of your choice. Make sure you send the return directly to the following address (this is the address stated on your return form):

USP Fashion / Triple A Logistics
Industrieweg 1
1775 PV Middenmeer
The Netherlands

→ Always ask for a proof of shipping or a receipt with tracking number and keep it safe until we have processed your return.


Exchanges

Items can only be returned for a refund. Unfortunately, it is not possible to exchange your order directly. Do you need a different size or do you prefer an alternative color? Then return the items for a refund and then place a new order via our website.


Refund

Once we have received and processed your return, we will notify you by email. You will also hear from us whether the refund has been approved or not. If approved, you will automatically be refunded via the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Accepted returns will be refunded within 14 business days of receipt.


Return restrictions

→ All returns must be returned to us within 30 days of the shipping date.

→ The returned items are unworn and unused and are in the original packaging with all tags still attached.

→ If you want to return multiple items from your order, always send them back in 1 package. When a second return shipment is sent for an order that was originally sent as 1 package, the costs are for the sender. Also within the Netherlands.

→ Online purchases cannot be returned to any of the Catwalk Junkie Brand Stores.

→ Catwalk Junkie gift cards are non-refundable and non-returnable.

→ Catwalk Junkie reserves the right to refuse the return of your order if our return conditions are not met.


Errors

Have you accidentally received an incorrect or defective item? Please contact our Customer Service team. We will resolve this for you as soon as possible.