Returns

We hope you like your brand new Catwalk Junkie item(s) as much as we do. In case you aren’t completely satisfied with your order you are welcome to return it for a refund within 60 days from the date of dispatch. In the Netherlands we offer free returns.

Click here to apply your return and get a return label.

    Return costs

    The Netherlands
    Drop off with UPS or DHL // Free
    Pick-up by DHL // €1,-

    Belgium
    Drop-off // €3,95
    Pick-up // €5,95

    Germany
    Drop-off // €3,95
    Pick-up // €5,95

    All other European countries
    Drop-off // €7,95 - €10,34
    Pick-up // €10,07 - €12,46

    How to return within Europe

    Enter your return information here and get your return label. 

    # Select the item(s) you wish to return and enter the reason why you're returning the item(s).
    # Choose your return method available for your country. Depending on your location you can drop off your order at the courier or schedule a pick-up.
    # If needed print your return label and attach this to your package.
    # Once your return has been recieved and processed we'll send you a return notification e-mail. Please allow 1-3 working days for refund to be received to your original for of payment once processed

    How to return outside Europe

    Returns from outside Europe are at your own expense, however, if you chose PayPal as a payment method, you can request PayPal to refund the return shipping costs. Please note that this a service from PayPal and not from Catwalk Junkie. Find out more about the terms & conditions of this service here.

    To return your order simply follow the instructions below:

    # Place the item you wish to return in the original packaging. Make sure it’s unused with all the tags still attached.
    # Fill out the return form that is included in your parcel and add the completed form to the package.
    # Drop off your parcel at a postal service of your choice. Make sure you ship* your return directly to the following address (this is the address stated on your return form):

    USP Fashion / Triple A Logistics
    Industrieweg 2-4
    1775 PV Middenmeer
    The Netherlands

    # You are responsible for returning any item(s), so always ask for a proof of shipment or a receipt with tracking number and keep it with you until we have processed your return.
    # Once we have received your return we will process it as soon as possible. Please note this can take up to 60 business days.

     

    * Please note if you're based outside the EU you will need to provide correct documents with your return shipment. In case of importing duties paid by USP Fashion, this amount will be subtracted from the return amount.

    Exchanges

    Items can only be returned for a refund. It is not possible to directly exchange your order. If you wish to try a different size, color or style, simply return your items for a refund and place a new order on our website. 

    Refunds

    We will notify you once we’ve received and processed your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Accepted returns will be refunded within 14 workdays.

    Return restrictions

    # All returns must be returned to us within 60 days from the date of dispatch.
    # Items must be unworn, unused and in the original packaging with all the tags attached.
    # Swimwear must be tried on over underwear, without removing the protective slip.
    # If you want to return multiple items of your order, please return them in 1 package. Sending a second return shipment from an order that was sent in 1 package returning costs are for the sender, even within the Netherlands.
    # Online purchases can only be returned in one of the Catwalk Junkie brand stores if you contact us prior to returning your items.
    # Catwalk Junkie gift cards are not refundable or returnable.
    # Catwalk Junkie reserves the right to refuse the return of your order when not meeting our return conditions.

    Faulty items

    Received a faulty or damaged item? Please contact us before returning your item(s) so we can evaluate the issue and make it right.